Maître d’Hôtel (Full-Time)

Brasserie Le Pois Penché, a renowned French brasserie located in the heart of Montreal’s Golden Square Mile, is seeking a seasoned and dedicated Maître d’Hôtel to join our leadership team on a full-time basis.

We are a hospitality-focused, high-volume restaurant offering refined, classical French cuisine and attentive service in an elegant and lively setting. The Maître d’Hôtel plays a pivotal role in orchestrating service, managing the floor, and ensuring an elevated guest experience, while also mentoring and guiding the front-of-house team.

Key Responsibilities

• Supervise, coordinate, and lead front-of-house operations during service

• Actively manage the dining room, adjusting in real time to service demands and guest flow

• Provide continuous direction, guidance, and leadership to the service team throughout each shift

• Actively participate in service while overseeing it, ensuring fluid communication and execution

• Perform and oversee refined tableside service including fish filleting, meat carving, flambéed desserts, and professional wine service

• Greet and seat guests with poise and professionalism, establishing rapport and ensuring satisfaction

• Manage reservations and floor plans to maximize efficiency and guest experience

• Provide hands-on training and daily coaching to staff, reinforcing standards of service and hospitality

• Address guest concerns or special requests with discretion, empathy, and prompt resolution

• Collaborate closely with the kitchen, bar, and management to ensure seamless operations

• Contribute to the achievement of sales targets and continuous team development

• Uphold and reinforce the restaurant’s standards of service, conduct, and presentation

• Be willing and able to take on a small section of tables when necessary to support the team and ensure smooth service

Qualifications

• Minimum of 2–3 years’ experience in a similar leadership role within fine dining or upscale casual environments

• Proven ability to lead by example and inspire excellence in others

• Strong decision-making skills and adaptability under pressure

• Deep knowledge of classic service techniques and French culinary tradition

• Excellent interpersonal, communication, and organizational skills

• Fully bilingual (French and English)

• Available to work evenings, weekends, and holidays as required

• Familiarity with OpenTable and modern POS systems is considered an asset