Night Front Desk Agent

Job Title:                                Night Front Desk Agent

Company Name:                   Pangea Pod Hotel

Job Type:                               Permanent

Business Address:                 4333 Sunrise Alley, Whistler, BC  V8E 1M7

Job Location:                         4333 Sunrise Alley, Whistler, BC  V8E 1M7

How To Apply:                      Email your resume and cover letter to careers@pangeapod.com or drop them in person at 4333 Sunrise Alley, Whistler, BC  V8E 1M7

Job Duties:

1.      Making, taking and confirming guest reservations;

2.      Assigning rooms, registering arriving guests and helping them check into Pangea;

3.      Helping guests understand how Pangea works, including its house rules;

4.      Advising guests on how to get the best out of their stay: recommending activities and helping with orientation, both in terms of the hotel and the Village, and providing information about services available in the community;

5.      Maintaining an inventory of vacancies, reservations and room assignments;

6.      Answering enquiries regarding hotel services and registration by email, by telephone and in person;

7.      Dealing with guest issues and complaints responding to guests' complaints;

8.      Compiling and checking daily record sheets, guest accounts, receipts and vouchers using computerized and/or manual systems; and

9.      Presenting statements of charges to departing guests and receiving payments.

Terms of Employment:         Full Time (min. 30 hours per week); night shifts start at 10pm

Language of Work:               English

Wages:                                    $24.00 per hour

Education:                             Completion of High School

Work Experience:                 One or more years of experience working in a hotel is preferred.

Education:                             Completion of High School

Work Experience:                 One or more years of experience working in a hotel is preferred.